Frequently asked questions related to the User Account and Pricing plans

Written by Vitalii Shumilov
Updated over a week ago

How do I get started?

Sign up for free to start building pop-ups to target your website visitors, generating leads, and trying all the Claspo features out.

You can stick to the FREE subscription plan or upgrade to any paid plan to expand your opportunities.

How long can I use a FREE subscription?

There are no time limits to using your FREE subscription plan so you can use it as long as it fits your needs.

How could I get a discount?

Sign up for an annual plan and get a 20% discount.

Does my subscription automatically renew?

Yes, the due amount is charged at the beginning of the next billing period until you cancel your subscription.

Could I make a payment via bank transfer?

We provide invoicing only for our annual plans, and we do not issue invoices on a monthly basis. Contact us to arrange payment via bank transfer.

Please note that invoices are issued by ARDAS INTERNATIONAL INC registered in the USA and therefore they include the payment details of the USA bank providing services to ARDAS INTERNATIONAL INC.

Could I make a one-time payment?

Not at this time. Since all of our subscriptions are billed on a recurring basis, you can use Claspo on an as-needed basis by selecting the monthly subscription that best fits your needs.

After making the first payment, you can cancel your subscription at any time in the Billing menu of your account. In this case, you use the chosen pricing plan during a paid period. After that, the Pricing plan of your account is downgraded automatically to FREE and no new charges are taken.

How can I cancel my subscription?

There are no long-term contracts or obligations while using our system. You can cancel your subscription at any time in your Billing> Active subscriptions menu. Click the ellipsis on the right of your subscription details, and select Delete payment method from the dropdown list.

How pageviews are calculated?

In your Claspo subscription, you have a specific number of pageviews or, in other words, the number of times a user visits your pages where the Claspo script is installed.

The Claspo tracking module counts a pageview whenever a page is loaded or the URL path (URL segments before the interrogation (?) mark) of a page changes. If a user navigates to a different page and then returns to the original page, a second pageview is recorded as well. If a user clicks reload after reaching the page, this is counted as an additional pageview.

A pageview is not counted when the query component of a page URL changes. (The query component is that placed after the interrogation (?) mark in a URL.) For example, when a user applies or changes filters on your page and the URL path does not change.

How can I get more than 500,000 pageviews?

You can increase the number of pageviews in your current pricing plan to a maximum of 60 million. Read this article to learn how to do that.

Have additional questions?

Send us an email at support@claspo.io if you have questions, or if you want to learn about our special offers.

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