Note
The first part of this guide explains how to cancel a plan purchased directly in Claspo. If you use Claspo through Shopify, go to the section below.
If your subscription was purchased through AppSumo, please cancel it through AppSumo.
Cancel a plan purchased directly in Claspo
You can cancel your paid subscription plan at any time in your Claspo account. Follow these steps:
In the bottom-left corner of the dashboard, click your workspace name (Claspo Demo in the example below).
In the menu that opens, select Billing.
On the subscription card, click the three-dot menu (…) in the bottom-right corner. In the dropdown, select Cancel subscription.
After you cancel, auto-renewal for this subscription will be stopped. You can use the paid plan until the end of the current billing period. After that, your workspace will move to the Free plan.
How Shopify users can cancel a paid subscription plan
If your Claspo paid plan was started through Shopify, you can’t cancel it from the billing settings. Shopify manages this subscription through the Claspo app installed in your store.
To stop the paid plan, uninstall the Claspo app from Shopify:
1. Open your Shopify admin and click Settings in the bottom-left corner.
2. In the settings menu, go to Apps.
3. Find Claspo in the list of installed apps.
4. Click the three-dot menu next to the app and select Uninstall.
5. Select the reason for uninstalling, add a comment if needed, and confirm the action.
After the app is uninstalled, the Shopify store is disconnected from Claspo.
The Claspo organization created for this Shopify store will move to the Free plan, but it will no longer stay connected to Shopify.
You may still be able to access your Claspo account if you also use email and password or Google login. If you had other Claspo organizations before connecting Shopify, their plans will not be affected.
If you want to use Claspo with the same Shopify store again, install the app in Shopify one more time.